In total,12 full papers, 5 position papers, 4 project presentations, and 2 groupwork proposals were accepted to CONVERSATIONS 2022. The three highest rated full papers, based on reviewer feedback, were nominated to the CONVERSATIONS Best Paper Award. Among these, one paper was selected to the Best Paper Award, based on the organizing committee assessments.
Winner of the CONVERSATIONS 2022 Best Paper Award
A Framework and Content analysis of Social Cues in the Introductions of Customer Service Chatbots. Charlotte van Hooijdonk, Gabriëlla Martijn and Christine Liebrecht (full paper)
The two runners-up for the best paper award were:
Hi, I’m Cecil(y) the Smoking Cessation Chatbot: The Effectiveness of Motivational Interviewing and Confrontational Counseling Chatbots and the Moderating Role of the Need for Autonomy and Self-Efficacy. Linwei He and Lotte Leeuwis (full paper)
Enhancing Conversational Troubleshooting with Multi-modality: Design and Implementation. Giulio Antonio Abbo, Pietro Crovari and Franca Garzotto (full paper)